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Meet Mildred, the pink-haired Lufthansa chatbot

Meet Mildred, the pink-haired Lufthansa chatbot FRANKFURT - Meet Mildred. Lufthansa`s latest hire in customer support is "a friendly lady with glasses and her pink hair in a bun", according to the German airline. Actually, Mildred is more digital than human. Lufthansa developed the chatbot avatar "Mildred" to help customers browse for flights.
Icelandair
   Tech 

How about booking your next flight on Facebook Messenger?

How about booking your next flight on Facebook Messenger?REYKJAVIK - Icelandair announced they will offer passengers the option of booking their next transatlantic flight through Facebook Messenger. The Facebook Messenger Stopover Bot is one of the newest examples of tech-driven passenger experience in the airline industry.
Sneakairs
   Tech 

Easyjet invents the smart shoe

LONDON - Easyjet has unveiled a prototype smart shoe - named the "Sneakairs" - which with their built-in technology could help passengers explore new cities (or navigate through unfamiliar airports) with ease.
"Rate My Flight" App
   Tech 

Ryanair invites testy customers to vent

Ryanair invites testy customers to ventDUBLIN - Ryanair, once notorious for its spartan cabins and hands-off attitude to customer service, plans to give passengers still unconvinced by a recent charm offensive a platform to make their gripes clear.
#AIX2016
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APEX wants to collect "genuine" passenger feedback

HAMBURG - Arrive. Rate. This is the seamless approach APEX, the industry network for passenger experience, takes with its app-based passenger-survey tool "Official Airline Ratings".
Tech
   Tech 

KLM wants to be your friend on Facebook (Messenger)

KLM wants to be your friend on Facebook (Messenger)AMSTERDAM - David Marcus is excited about KLM. Royal Dutch is the first airline to integrate Facebook Messenger, the tool Marcus is responsible for at Facebook`s Menlo Park headquarters, into its passenger communication strategy. A smart move that might see other airlines follow and adapt soon.

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